Support Center

Our security system detects unusual activities to protect your account. This can happen if multiple simultaneous connections are detected, if you use a VPN, or if our system identifies unusual behavior.

To verify your identity and regain access to your account, you must complete all required fields. This security measure ensures that only authorized users can access the account. Failure to provide the required information may result in your account being temporarily blocked for security reasons.

To confirm your identity, we may:

• Send a verification code to your email or phone
• Verify details of your last payment
• Ask you to confirm recently viewed content

Check your spam/junk folder. If you still don't receive the email:

• Make sure you have access to the associated email address
• Wait 15 minutes before trying again
• Use the SMS option if available
• Contact our technical support below

Verification typically takes less than 5 minutes. It may be extended if our system detects a high risk or if information is missing. We are committed to restoring your access as soon as your identity is confirmed.

For a smooth experience:

• Always use the same devices and networks
• Avoid VPNs or proxies
• Keep your contact information up to date
• Don't use unofficial applications
• Always lock your account after use